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6 Signs it’s time to change your software

6 Signs it’s time to change your practice management software

Are hidden fees, unpaid claims, & frustrating software not delivering on its promise to streamline daily operations & enhance the financial performance of your practice? If you answered yes to any of the above, it might be time to change your medical practice & billing software. 

Here are 6 critical signs that indicate it’s time to investigate replacing your current system with medical practice management & billing software that adds exponential value to your practice.

  1. Frequent logins & system hopping

One of the most frustrating inefficiencies in a medical practice is needing to log in & out of multiple systems to complete administrative tasks for a single patient. Not only does this waste valuable time but it increases the likelihood of mistakes & capturing errors. 

If your current system requires constant switching between different solutions, it’s a clear sign that it’s time for an upgrade. 

TIP: Investigate your options for an integrated software solution that lets you manage patient information, billing, & scheduling from a single platform for an efficient, seamless experience. 

  1. Inconsistent reporting between systems

Accurate & consistent reporting is crucial to help you effectively grow & manage your practice. If you’re finding that reports generated from different systems don’t add up or present conflicting information, it can lead to significant issues, such as financial loss & compliance risks. You want to use robust practice management & billing software that provides reliable, easy-to-use reporting into all aspects of your practice. 

TIP: Discrepancies in reporting indicate that your systems are not communicating effectively, highlighting the need for a more integrated solution.

  1. Poor or inadequate technical support

If systems go down or staff get stuck, you want the assurance that there’s reliable technical support to help when it’s needed. After all, downtime in healthcare can impact patient care & revenue. If your software provider can’t respond & resolve your queries quickly, you’re more likely to experience prolonged disruptions & frustration among your staff. 

If you’re experiencing poor or too little technical support from your provider, it’s time to consider alternatives. 

TIP: Look for a technology partner who has a proven track record of being responsive & knowledgeable & resolves issues quickly to keep your practice running smoothly. 

  1. Hidden fees for reporting or claim submissions

Transparency in pricing is a fundamental part of any software agreement. Be wary of extraordinarily low-cost solutions. What might seem economical at first can come undone when hidden fees, such as charges for submitting claims or reporting quickly add up. Does your initial budget for spend match the actual cost of using the software? If not, it may be time to look for a more transparent & cost-effective solution. 

TIP: Look for software that offers clear, all-inclusive pricing to avoid unexpected expenses.

  1. Lack of cloud-based functionality

Cloud-based solutions offer too much flexibility & accessibility to come second to an on-site solution. If your current software is not cloud-based, it means all admin must be done on-site at your practice. If you work from more than one location, this can mean frustration & inefficiency when you want to be agile & responsive to patient needs. 

TIP: Only investigate cloud-based systems that enable you to access patient records, manage billing, & perform other critical functions from anywhere, at any time. 

  1. Increasing unpaid claims

Efficient claims management is crucial for maintaining cash flow & the financial health of your practice. A significant number of unpaid claims sitting in 30-60 days, 60-90 days, & 120+ days categories is a red flag that your billing system is not performing effectively. If your current software doesn’t provide robust tools for tracking & managing claims, it can result in delayed payments & increased admin burden on your staff. 

TIP: Look for an advanced system that will help you streamline your claims process, reduce the number of unpaid claims, & improve overall financial performance.

Recognising these signs early can save you & your practice from unnecessary stress & financial strain. So, is it time to change your practice management & billing software?  Healthbridge offers state-of-the-art integrated practice management & billing solutions that are easy to use & designed together with clinicians to help you truly streamline your operations & improve your practice’s financial performance. 

Over 7,000 private practices trust Healthbridge’s cloud-based platforms, transparent pricing, & exceptional customer support to help them run their best practice. Find out more about how Healthbridge can help you run a more efficient, profitable practice at sales@healthbridge.co.za.