4 possible reasons why practices are taking longer to submit medical aid claims :

1. The practice fell into the process of submitting medical aid claims weekly or monthly when it was started and the process hasn’t been revisited since.
2. Physical practice set up does not lend itself to sending submit medical aid claims while the patient is at the practice.
3. There are too few administrative staff – often there is only one staff member receiving patients, checking benefits, sending claims and reconciling.
4. The practice gets caught up with other processes and does not make Send Now a part of their daily behaviour

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